Shipping Policy

As of September 12th, 2022 changes to Canada Post parcel services and surcharges will take effect. The adjusted pricing reflects the increasing costs of processing and delivery, and the requirement to serve a growing number of addresses. We have worked to ensure pricing remains competitive and consistent with past years’ adjustments.

The price changes include:

  • 4% increase in the weighted average price for commercial customers using Domestic parcel service.
  • 1.4% increase in the weighted average price for commercial customers using USA/International parcel service.
  • Priority™ Worldwide price increases that take effect on Monday, January 9, 2023.

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Our goal is to offer you the best shipping options, no matter where you live. We deliver to customers across the world, and try to ensure that we provide the very highest levels of responsiveness to you at all times.

Why no Lettermail option for shipping?
We charge what it costs us to ship packages using weight and dimensions outlined by Canada Post. The products we sell simply do not fit into the letter mail category, nor does it cost $4 to ship, even within the province of Alberta. If we offered this option, we would be losing money and potentially not making any profit on a sale.

Unless you’re purchasing from fabric dot com, which is a sister company to Amazon, or another large retailer that is able to readily absorb that cost due to massive sales volumes, that small local business you have Lettermail from is absorbing the actual cost of shipping to give you that cheaper option. Food for thought when you want to "support local".

Free shipping over C$200 before tax applies to Canadian addresses only.

Processing time: As we only sell items that we have in stock (mostly), and we update our stock numbers daily, We do our best to send orders within 24 hours after the order is placed.

Shipping time: This refers to the time it takes for items to be shipped to you. This depends on how busy the postal folks are at any time. We provide tracking numbers as an option when you check out, so we can both see how long it is taking for you to receive your items.